Refund Policy

Last updated: 25/09/24

1. No Refund Policy

At Divya Teja, we are committed to delivering high-quality mobile applications. However, please note that we maintain a strict no-refund policy for all our Apps. This policy is in place to ensure fairness to all our customers and to maintain the integrity of our digital products.

2. Reasons for No Refunds

Our no-refund policy is based on several factors:

• Quality Assurance: Our Apps undergo rigorous testing before release to ensure the highest quality standards.
• Transparent Information: We provide detailed descriptions, screenshots, and previews of our Apps before purchase, allowing customers to make informed decisions.
• Digital Nature: Once an App is downloaded, it cannot be returned or "unopened" due to the nature of digital products.
• Immediate Access: Upon purchase, customers gain immediate access to the full functionality of the App.
• Platform Policies: Our policy aligns with the standard practices of major app stores and digital marketplaces.

3. Exceptions to the Policy

While we generally do not offer refunds, we understand that exceptional circumstances may arise. We may consider exceptions in the following cases:

• Provable Technical Issues: If you can demonstrate that the App is completely unusable due to technical issues on our end, not related to your device or settings.
• Unauthorized Purchases: In cases of verified fraudulent or unauthorized purchases.
• Legal Requirements: Where refunds are required by local laws or regulations.

Please note that these exceptions will be evaluated on a case-by-case basis, and the final decision rests with Divya Teja.

4. Refund Request Process

If you believe your situation falls under one of the exceptions mentioned above, please follow these steps:

1. Contact our customer support team at contact@divyateja.com within 14 days of purchase.
2. Provide your order number, the name of the App, and a detailed explanation of the issue.
3. Include any relevant screenshots or error messages that support your claim.
4. Our team will review your request and respond within 5 business days.

5. Customer Support and Satisfaction

Your satisfaction is our priority. If you experience any issues with our Apps, we encourage you to contact our customer support team at contact@divyateja.com. We are committed to ensuring your satisfaction and will work diligently to resolve any problems you may encounter. Our support team can assist with:

• Troubleshooting technical issues
• Providing guidance on App features and functionality
• Addressing concerns or questions about the App
• Collecting feedback for future improvements

6. App Store Policies

Please note that if you purchased the App through a third-party app store (e.g., Apple App Store, Google Play Store), their respective refund policies may apply. We recommend checking with the specific app store for their refund procedures.

7. Changes to this Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates. Significant changes will be communicated through our website or via email to our registered users.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: contact@divyateja.com
Address: Plot no 114, Flat no 203, Sri Aditya Classic, Pragathi Nagar, opp JNTU, Hyderabad
Phone: 8500880608